jkok's Privacy Policy — Your Information Is Protected
Every piece of information you provide on the jkok platform is collected, stored, and managed with the highest level of protection — in compliance with SSL encryption and strict privacy standards.
Table of Contents
1 Definitions and Applicability
The key terms used in this policy are defined as follows:
- "jkok" or "we" — the organization operating the jkok platform and its designated representatives.
- "User" or "you" — anyone who uses the jkok website, mobile platform, or any related service.
- "Personal Information" — any information that can identify or make identifiable a specific individual.
- "Processing" — any operation performed on personal information, including collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure, erasure, or destruction.
This Privacy Policy applies to all individuals who visit the jkok website, create an account, or use any of our services. This policy should be read together with our Terms and Conditions.
2 Information Collection
2.1 Information You Provide Directly
When you register, log in, or use services on jkok, we may collect the following information:
- Full name, date of birth, and national identity number (for age verification)
- Email address and mobile number
- Preferred language and country (Bangladesh)
- Payment-related information — bKash number, Nagad number, Rocket number, or bank account details (we do not collect or store full card numbers)
- Records of communication with customer support
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identification information
- Browser type, operating system, and device language settings
- Page visits, session duration, and navigation patterns
- Gameplay history, transaction history, and balance information
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
We may receive information from the following sources:
- Payment processors — for transaction confirmation and fraud prevention
- Identity verification services — for age and identity confirmation
- Game software providers — for gameplay data and fair play verification
3 Purpose of Information Use
jkok uses the information we collect for the following legitimate purposes:
- Account Management: To create, verify, and keep your account secure.
- Service Delivery: To provide gaming services, betting features, and process financial transactions.
- Customer Support: To provide 24/7 live chat support in Bengali and resolve complaints.
- Security and Fraud Prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
- Legal Compliance: To comply with applicable laws, regulations, and regulatory guidelines.
- Responsible Gaming: To identify problematic gaming behavior and provide necessary support.
- Service Improvement: To improve platform performance and user experience.
- Communication: To send account-related notifications, security alerts, and important updates.
We do not sell your information to third parties for marketing purposes without your explicit consent.
4 Sharing Information with Third Parties
jkok may share your information with third parties in the following limited circumstances:
4.1 Service Providers
We work with trusted service providers who help us operate our business. This includes payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, game software (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others), and identity verification services. These providers operate solely under our instructions and are bound by strict confidentiality agreements.
4.2 Legal Requirements
We may be required to disclose information based on court orders, legal processes, or valid requests from government authorities. Information may also be disclosed in connection with investigations into financial crimes, fraud, or money laundering.
4.3 Business Restructuring
In the event of a merger, acquisition, or sale of assets, your information may be transferred. In such cases, the new operating entity will remain bound by this Privacy Policy.
5 Cookies and Tracking Technologies
The jkok website uses various types of cookies and tracking technologies to improve your browsing experience. A description of each is provided below:
5.1 Essential Cookies
These cookies are necessary for the basic functionality of the website. Without them, login sessions, security verification, and account services will not work properly. These cookies cannot be disabled.
5.2 Functionality Cookies
These cookies are used to remember your preferences, language selection, and personalized settings. They ensure a better experience on each of your visits.
5.3 Analytics Cookies
These cookies help us understand which pages are visited most, where users spend their time, and which parts of the platform need improvement. The data collected is analyzed in aggregate and is not used to identify any specific individual.
You can control or reject cookies by changing your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.
6 Data Security Measures
jkok applies industry-standard technical and organizational measures to protect your personal information:
- SSL/TLS Encryption: All data transfers between the website and server are secured with 256-bit SSL encryption.
- Database Encryption: Stored sensitive information is kept in encrypted form.
- Access Control: Only authorized personnel can access limited information on a need-to-know basis.
- Regular Security Audits: Our systems undergo regular security audits and vulnerability assessments.
- Two-Factor Authentication: Two-factor verification (2FA) is available for additional account security.
- Data Backup: Regular backups are maintained to prevent data loss.
- Staff Training: All our staff are trained in privacy and data protection and are bound by confidentiality agreements.
If you suspect that your account security has been compromised, contact our 24/7 live chat support immediately and change your password.
7 Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or for as long as retention is required by applicable laws and regulations.
- Active Account Data: For the full duration that the account remains active.
- Transaction Records: A minimum of five (5) years in accordance with financial regulations.
- Gameplay History: For the applicable period after account closure, for the purposes of responsible gaming and dispute resolution.
- Identity Verification Documents: For the period determined by legal requirements.
- Customer Support Communications: Two (2) years for service improvement and dispute resolution.
Once the designated retention period has ended, we securely delete or anonymize your information, unless an ongoing legal process requires continued retention.
8 User Rights
We respect your privacy rights. You may exercise the following rights:
8.1 Right to Access
You may request a copy of the information we hold about you at any time.
8.2 Right to Rectification
You have the right to request correction of any incomplete or inaccurate information in your profile.
8.3 Right to Erasure
In certain circumstances, you may request deletion of your personal information. However, this request may not be possible to fulfill where there are legal obligations, security-related reasons, or ongoing disputes.
8.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
8.5 Right to Object
You may object at any time to the use of your information for marketing communications.
9 Protection of Minors
jkok is for individuals aged 21 and above only. We never intentionally collect information from or provide services to anyone under the age of 21.
We conduct an age verification process at the time of registration. If we become aware that a minor is using our platform, we will immediately close their account and delete all collected information.
If a parent or guardian suspects their child is using our platform, please contact [email protected] immediately.
10 Policy Changes
We may change or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- By displaying a prominent notice on the website
- By sending a notification to your registered email address
- By updating the "Last Updated" date at the top of this page
If you continue using the platform after an update, you will be considered to have agreed to the revised policy. We therefore recommend that you visit this page regularly.
11 Contact Us
For any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:
- Live Chat: 24/7 support in Bengali — log in to the website and open the support chat
- Email: [email protected]
For privacy-related requests, we will respond within 30 business days after verifying your identity.
For more information on responsible gaming, visit our Responsible Gaming page. For answers to common questions, visit the FAQ page.